 | *98 asking for number and password | |
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UM authenticates off of callerid. If caller-id is set to be blocked there is no username that passes.
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| ALL phones are not working | |
| If ALL phones are not working - unplug the Router(Edgemarc) from 15 seconds and plug it back in. If the phones do not work pleae open a ticket.
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| Caller-ID is not showing on outbound calls | |
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If caller-id is not showing on phones that you or your customer is calling do the following;Check the ATA as admin showing advanced features in Voice/User tab to ensure that 1. Block CID Setting is set to NO 2. CID Setting is set to YE |
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| Change IVR Recording | |
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To record a new IVR message with the highest level of quality please submit a ticket to support regarding this request. When directed, please follow these steps1) Call 10000004050 and leave a voicemail with your IVR recording2 |
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| Firewall ports to allow for VoIP | |
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5060 - 5068 for signalling20,000 - 20,100 for RTPport 80, 443, and 69 for provisioning
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| Forward to SIP URI | |
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Here are step by step instructions on forwarding to sip uri. I have tested this and it works----------------------------------------Create an account under you with an ID of the ip address you want to forward to. For example you would create |
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| How do I record a personal Voicemail Message | |
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The following guide will describe 4 methods to record a new message and access your voice mail settings for various TelCentris Accounts. Please use the guide which best fits your needs. |
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| How to check Voicemail from any phone | |
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To check your voicemail from any phone follow these simple steps: 1) From any phone dial 1(858)244-2999, 1(619)955-1045, 1(760)400-9966, or 1(949)608-80112) Enter your account number and press # Note: If you do not know your accou |
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| How to ensure your email box is not full | |
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For Microsoft Outlook 2003 Users only.Please read all of the below steps before proceeding!To guard against bounced email and Voicemail messages due to a Fu |
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| How to send a virtual fax | |
| 1) Scan in the paper you want to fax, or prepare the image file you want to fax2) Create an email to FAX_NUMBER@fax.telcentris.com (example: 18585558855@fax.telcentris.com) and attach the file3) Send the email. Our server will translate the em |
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| Outbound calls work but inbound calls do not | |
| If you are able to make outbound calls but you are unable to receive inbound calls do the following1. Ensure that the phone is not set to DND2. Check the ATA as admin showing advanced features to ensure that DND Setting is set to NO on teh Voi |
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| Suspended account | |
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To lift suspension:Normally - you need to apply a "manual payment" and the total payment MUST equal the amount that caused the suspension.Example:Customer ATerms are net/30He doesn't pay January, February, March A |
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| Time or size limit on uploaded outgoing messages | |
| As of 1/27/2009 there is a 15meg size limit on uploaded outgoing messages. There is no time limit. |
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| Transaction ID | |
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There is now a new feature to find the transaction id. Open the details screen for the customer in question, and click the new link "e-payments log" that is towards the top by the close button. from here you can search over a date |
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| UM not engaging auto attendant | |
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Ensure that the following are set in UM Preferences. (Account/Service Features tab/Manage UM Account link)1. UM Preferences - is set to Auto Attendant and NOT Voicemail2. Auto Attendant - ensure there is a time in Active box. It should not b |
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| Unable to register - 500 server internal error | |
| If during registration you are receiving 500 server internal error, check the account. It may be suspended and needs a manual payment.
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| Voice mail is asking for password or account number | |
| If Voice mail is asking for password or account number, ensure that you are not blocking cli. If you are blocking your cli(ani) this will cause that responsefrom the voice mail server. |
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| What is my Support Site Login/Username and Password | |
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First Time Users:1) Submit a ticket via the 'Submit a Ticket' link located at http://support.telcentris.com
2) After submitting the ticket, request your password via the 'Lost Password' link in the |
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